To maintain technical leadership and service excellence, Xiaoyijiang recently hosted a week-long annual skills enhancement training program. Training content includes: **New Technology Modules:** - Safe operation of R32 refrigerant for next-generation inverter air conditioners - Principles and maintenance of heat pump dryers - Fault diagnosis and troubleshooting for integrated stoves - Network setup and debugging of smart home devices **Service Standards Modules:** - In-home service etiquette and communication techniques - Repair pricing standards and professional phrasing - Handling customer complaints and improving satisfaction - Safety protocols and emergency response procedures **Practical Assessment:** - Air conditioner disassembly/reassembly and refrigerant charging - Washing machine bearing replacement - Circuit board inspection and soldering - Simulated customer service scenario drills **Training Outcomes:** - All 50 technicians passed the assessment and received certificates - 5 outstanding trainees were selected for recognition - 20 typical fault cases were documented and added to our knowledge base - Internal repair technical manuals have been updated Xiaoyijiang remains committed to its philosophy of "Technology First, Service Above All," investing significant resources annually in technician training to ensure every on-site professional delivers reliable, expert service. For more information, call 400-1060-908.
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