Fridge not cooling? Don't call service yet—try these fixes first.

When your refrigerator stops cooling, don't rush to call for service. Follow these self-check steps recommended by Xiaoyijiang technicians: \n\n1. Check power and thermostat: Ensure the plug is securely inserted and power is on. Verify the thermostat dial is set correctly. In summer, set it to level 3-4; in winter, set it to level 5-6. \n\n2. Listen for the compressor: Press your ear against the side of the fridge. You should hear a low humming sound from the running compressor. If there's no sound at all, the starter or protector may be faulty. \n\n3. Feel the condenser: The condenser coils at the back or sides should feel warm. If they're cold, the cooling system isn't working properly. \n\n4. Inspect the door gasket: Place a sheet of A4 paper between the door and frame. If you can pull it out easily, the seal is loose, allowing cold air to escape and reducing cooling efficiency. \n\n5. Clean the condenser: Dust buildup on the condenser (located at the back or bottom) hinders heat dissipation. Use a vacuum cleaner or soft brush to clean it.\n\nIf the fridge still doesn't cool after these checks, call the Xiaoyijiang hotline at 400-1060-908. Our professional technicians will come to diagnose and repair the issue, with a one-year warranty on parts.